Yes, delivery is free in Canada and U.S. when you purchase 2 or more items. Otherwise, delivery is $13.95.
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.
Orders are usually dispatched within 2 business days of payment of order. Once your product has shipped, it usually takes 2 to 5 business days for domestic shipments, or 4-12 days for international shipments. If you have not received your products after this period, feel free to contact us using our contact page.
We have a 30-day return policy, which means you have 30 days after the purchase date to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at firstname.lastname@example.org.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Kaly Avenue encourage you to be aware of these potential costs before placing an order with us.
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with other payment services such as PayPal, Apple Pay, Google Pay, Shop Pay or Interac.
Absolutely. We never have access to this information. Your payments are handled by Shopify, our payment service provider, with 100% safe and secure checkout process.
Kaly Avenue doesn't store any payment information.
You can contact us through our contact page! We will be happy to assist you.